Terms and Conditions | Policies
The Love Boutique offers private online shopping. Hence, we process payments online for VISA, MASTERCARD, AMEX through STRIPE for your convenience.
Online prices may vary from Retail Store locations. As a result, out prices are subject to change without notice.
All items are available to ship within Canada. Select items only are available for shipment to the US.
We DO NOT ship Internationally at this time.
- Discreet shipping is important to all of us. The shipping label on your parcel will read from: TIL.
- There is no indication of contents in your parcel. And, we ship parcels discreetly, in plain boxes or wrapping.
- Your credit card is billed under The Love Boutique.
- All prices are in Canadian dollars.
- All orders are charged in Canadian dollars. The US exchange rate is applied by your US credit card company if applicable.
- We never sell, rent, or provide your name, address or e-mail address to any company or individual.
- The Love Boutique will never put your name on a mailing list.
- Our company does not send unsolicited mail, catalogues, or any other materials to our customers.
TERMS AND CONDITIONS FOR RETURNS
NO REFUNDS - Due to COVID-19, ALL SALES ARE FINAL
Due to health risks, we will not accept any returns on sex toys as all products are tested prior to shipping. Most vibrating products contain a manufacturer’s warranty. We reserve the right to determine if an item is returnable. Shipping charges are not refundable. Please contact us directly at (888) 296-2588 Mon.-Fri. 9 am - 5 pm (MST) if you have warranty questions. At NO time is a REFUND issued. Our warranty service only offers a onetime replacement per customer within the allotted supplier warranty period.
The TIL Vibrating Warranty slip must be followed in order to return an item under warranty.
SHIPPING AND HANDLING
Shipping and handling charges are based on a sliding scale dependent on cost of goods purchased. (Up to $43.99 = $6.95) ($44.00 & over = FREE) for regular Canada Post shipments within Canada and the U.S. Shipping is done Monday – Friday. A Canada Post tracking number is sent to you via email once your order has shipped.
Applicable Provincial HST rates apply to all orders placed within Canada.
Any misdirected or unclaimed parcels will be subject to additional shipping charges.